Terms of service
1. Formation of the Contract
By placing an order, you submit a binding offer to enter into a contract with us. We may accept this offer by sending you an order confirmation by email or by delivering the ordered goods. You will first receive an order receipt confirmation via email to the address you provided (order confirmation). However, a purchase contract is only concluded upon the dispatch of our order confirmation by email or upon delivery of the ordered goods.
When ordering through our online shop, the order process consists of four steps. First, you select the desired goods. In the second step, you enter your customer information including billing address and, if different, delivery address. In the third step, you select the payment method. In the final step, you have the opportunity to review and correct all information (e.g. name, address, payment method, ordered items) before submitting your order by clicking “Submit Order.”
2. Storage of the Contract Text
We save the full contract text of your order. You can print it before submitting the order by clicking “Print” in the final step. We will also send you an order confirmation and a contract confirmation with all order details and our general terms and conditions to the email address you provided.
3. Retention of Title
The delivered goods remain our property until full payment of all claims has been received.
4. Prices, Shipping Costs, Return Costs in Case of Withdrawal
All prices are final prices and include statutory VAT. There is no minimum order value. Shipping costs are a flat rate of €5.90 within Germany, €17.90 within the EU, and €39.90 for all other countries.
If you make use of your legal right of withdrawal, you will bear the regular cost of return shipping if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed €40 or if, in the case of a higher price, you have not yet paid the consideration or a contractually agreed partial payment at the time of withdrawal. Otherwise, the return is free of charge.
5. Delivery Conditions
Unless otherwise stated in the offer, we ship the goods within 2 working days after receipt of payment. If delivery is on account or by direct debit, we ship the goods within 2 working days after confirmation of the order, unless otherwise stated.
6. Payment Terms
Payment is made in advance by bank transfer, via PayPal, or via Western Union. We reserve the right to exclude certain payment methods. If you select advance payment, our bank details will be provided in the order confirmation. The invoice amount must be transferred to our account within 10 days. You may only exercise a right of retention if your claims arise from the same contractual relationship.
7. Warranty
Warranty is provided in accordance with statutory provisions. If the purchased item is used and the buyer is not a consumer, warranty is excluded. If the customer is a consumer, the warranty period for used items is one year.
8. Data Protection
We collect, store, and process personal data within the scope of initiating, concluding, executing, and reversing a purchase contract in accordance with legal provisions.
When visiting our website, the following data is recorded: the current IP address of your computer, date and time, browser type, operating system, and the pages you visited. This data is not personally identifiable and is not used to identify individuals.
Personal data you provide to us (e.g. your name and contact details) is used solely for correspondence and for the purpose for which you provided the data. We only pass your data to the shipping company responsible for delivering the goods or the bank responsible for processing payments, as necessary.
We assure you that we do not otherwise share your personal data with third parties unless legally required or expressly authorized by you. If we use third-party services to process personal data, we comply with the provisions of the German Federal Data Protection Act (BDSG).
Duration of Storage
Personal data communicated to us via our website will only be stored as long as necessary for the purpose for which it was entrusted to us. Insofar as commercial and tax retention periods must be observed, certain data may be stored for up to 10 years.
Your Rights
If you no longer agree to the storage of your personal data or if it has become incorrect, we will, upon your instruction, delete, correct, or block your data in accordance with legal provisions. Upon request, we will provide you with information free of charge about all personal data we have stored about you. If you have questions regarding the collection, processing, or use of your personal data, or if you wish to access, correct, block, or delete such data, please contact:
Masters-Toys GmbH
Kristin Wulf
Seeblick 21
38228 Salzgitter
Phone: +49 (0)5341-2429144
Email: info@masters-toys.de
Links to Other Websites
We are not responsible for the content, accuracy, or data security of third-party websites linked from our site. Please consult their respective privacy policies separately.
9. Applicable Law
German law applies exclusively. For consumers, this choice of law only applies if it does not limit mandatory legal provisions of the country in which the consumer has their usual place of residence.